Do you pay too much for your cable or Satellite provider in the Dallas/Fort Worth area? Whether you use a cable, satellite, or fiber optic provider, there is no need to pay over $100 a month for TV. All companies start new customers off with great deals (does “only $19.99 a month!!” sound familiar?) but the bill creeps up to as much as $150 a month once you add the channels you really want to watch, like ESPN and HBO. Here is the key: ASK AND YOU SHALL RECEIVE or better…. CALL AND SAVE!
We have been a subscribers to DirecTV for years. We have also had a lot of experience with this and other companies who spend a ton of money on promotions to attract new customers while offering little or nothing to retain current customers. Yesterday we got an email from DISH network asking us to switch for $39.99 per month to get 250 channels — versus our $77.00 per month for the XTRA package with DirecTV for 220 channels. Of course, it said that it applied only to new DISH network customers. We were going to just delete the email, then we thought, “What the heck – let’s call DirecTV and ask if they would match it.” We picked up the phone and called.
We thought that since DirecTV was willing to spend hundreds of dollars to acquire a new customer, they must be willing to reward a loyal one with something. So we cheerfully explained to the friendly CSR that had been a good DirecTV customer for years, which she acknowledged but that We was looking at the aggressive offers from DISH network and would they match it? She asked what we had in mind — whether a discount on a new service of what. We told her truthfully that we didn’t have anything specific in mind but wanted to narrow DISH offer. I just wanted to know what kind of terrific offers they had for me.
Honestly, we thought that if she offered us anything at all, at best it would be something like a few dollars off some expensive new package — something they would probably have given anyone. She asked permission to put us on hold for a few minutes, then came back and amazed us.
So here is what she offered:
- A $30/month discount for 12 months to basically defend against the aggressive DISH network offers now out there
- An additional $10/mo discount for 12 month as a loyalty bonus (making our $77/mo DirecTV XTRA package now $37 versus DISH network’s $39.99)
- Swapping out my Genie second room wifi mini-receiver for a full second HD DVR
- Free NFL Sunday Ticket for the 2015 season
- Free SHOWTIME for the next 4 months
TOTAL DEAL SAVINGS FOR 20 MINUTE PHONE CALL –> $890.00
We accepted the incredible offer and thanked the CSR. This might not seem like a huge deal to some people, but we are happy to know that DirecTV apparently places some value on our loyalty as a customer. And it goes to show that it never hurts to ask! The good news: many of these companies below respond well to when customers call to negotiate prices down. Here are a few more steps that may help bring your bill down, perhaps by as much as a half, and tips about discounts that will save you even more money.
Quick Tips to Reduce Your TV Bill
Ask for a Better Deal
- Research what the competition is offering.
- Call and say you are considering canceling service.
- Hold out for a helpful service rep.
- Tell them what the other company has offered.
- Consider bundling your TV service with internet and phone.
- Review your package for channels you don’t use.
- Buy your own antenna, modem, dish, or router.
USE OUR DIRECTV REFERRAL AND SAVE $10 EXTRA PER MONTH – UP TO $100!
Friends and Family Discount
Take advantage of this special friends-only deal. With this referral, you can save an extra $10/month for 10 months on DIRECTV® service on top of the savings you get as a new customer. DIRECTV offers everything you’ll want from your TV provider-all the movies, sports, HD channels, awesome customer service…you name it. It’s great. While we did not write this article so that readers would use the DirecTV friends and family referral program, some have done so anyway. If you are a new DirecTV customer, why not use the discount? If this article was helpful and you would like to use our account number when signing up, you will save $10 per month for 10 months. Our account number is 53284803. Please do not feel pressure to use it. Thanks and good luck!
1. Research Other TV Provider Deals
Figure out how much an alternative like DSL or DISH Network or DirecTV would cost and ask for a discount to bring your bill down to that amount. Knowing how cheap the competition is gives you negotiating power on the phone. The specific discounts and promotions below could apply to any provider, so don’t be afraid to ask. Don’t forget to find out what the regional cable companies in your area are offering.
2. Call Your TV Company
- Customer Service
(888) 777-2454 or (800) 531-5000
(800) 266-2278 or (800) 934-6489
- AT&T U-verse
3. Find a Customer Service Rep Who Will Help You
Finding the service representative that’s right for you is kind of like picking a out a new pair of jeans. You may have to try on a few pairs before finding the ones you really want to buy. If you find you’re not wild about the first, second, or even third operator, simply call back until you find the right one. Be personable. If you begin the conversation with “How is your day?” or “Where are you hailing from?” the small talk begins, and they will be much more than willing to lend you a helping hand. A good service rep will find the right deals for you.
4. Ask for a Deal
Remember: They Want to Keep Your Business
- If you notice your bill goes up, place a quick call. It is possible that some discounts that were applied to your account earlier have expired. Tell the service representative that you’re not thrilled with what you are paying and they will find some new discounts to apply to your bill.
- If you use DishNetwork or DirecTV, tell them you plan to switch to the competition or to using Netflix, Amazon, or Hulu with an over-the-air antennae.
- Say you plan to leave and bundle your telecom services with another provider. Retention discounts can range from $5-$20.
- Follow-up discounts may be less generous than promotional discounts, but it’s important to providers to keep your business. Negotiate hard.
- Ask for discounts even if you are on contract.
- If you’re a Comcast customer, tell them you are having trouble with video streaming and ask for a free upgrade to the Blast Cable Internet tier. Ask for discounts on top of the upgrade.
- Look for online coupons.
- Ask about three- to six-month promo offers for Starz, Showtime, Cinemax, or Encore. The only paid movie stations some providers do not offer up for a free trial is HBO, due to its popularity. But if you sign up for HBO, sometimes they will offer $5.00 off per month for three or six months and throw in Cinemax for free as well.
- Check back in a year.
5. Bundle Your Telecom Services
With any provider who offers telecom packages, like AT&T and Comcast, it is always cheaper to buy phone, internet, and television service together. Of course, you may be loyal to one company for phone and not want to bundle that with your other service. Just know that, as with home and auto insurance, it’s always a better deal to go for the so-called triple-play.
6. Review Your Package
Take a good look at the channels in your package. I recently did this for my DirecTV channels and realized that my family does not watch any of the 60+ channels we were getting in the Choice Xtra package. I dropped down to the Standard Choice package and saved $7 per month. Look at your bill closely. There may be other ways to save small amounts of money, which can add up.
7. Get Your Own Modem or Antenna
If you are paying your provider a fee to use a modem, antenna, or router, get your own device (dish, antenna, or modem and router) and converter box. The cost upfront may not be much and will save on your monthly bills.
Bonus for Football Fans
Do you like NFL Sunday Ticket? Most football fans out there do, but hesitate to pay the $353 or more it costs per year. For returning customers, DirecTV offers NFL Sunday Ticket for eight payments of $24.95. But I would advise anyone who is interested to play the waiting game. About two months before the NFL season begins, DirecTV will offer the same program for around $100. Then, about three weeks before the season begins, they will drop that down to between $60-$80, which is still a fantastic deal (but keep reading). Now I get the 2015 Season for FREE!